Focus on improving PAPI

Two starting points, one common goal

After the merger, Tay Ninh aims to build a public, transparent, and effective administration, focusing on people's satisfaction. In particular, improving PAPI becomes a key task, both inheriting and innovating on the basis of the results achieved by the two localities before the merger.

Vice Chairman of the Provincial People's Committee Pham Tan Hoa surveys Public Administration Service Center in Hiep Hoa commune

On April 15, 2025, the 2024 PAPI results were announced. Accordingly, Tay Ninh (old) achieved 47.35/80 points, ranked 2nd/63 provinces and cities, in the highest group. Long An (old) achieved 42.28/80 points, Long An ranked 45th/63 provinces and cities, in the low-average group. However, both localities have positive changes compared to 2023. Tay Ninh (old) increased by 8.11 points and increased by 58 ranks compared to 2023 (60/63 provinces and cities). Long An (old) increased by 1.45 points and increased by 1 rank compared to 2023 (46/63 provinces and cities), ranking 8/13 provinces in the Mekong Delta. The data shows that both provinces have been and are determined to improve the effectiveness of public administration.

Specifically, Long An (old) recorded 6/8 component indexes increasing compared to the previous year, notably: participation of people at the grassroots level increased by 0.14 points; publicity and transparency increased by 0.28 points; accountability of people increased by 0.39 points; control of corruption in the public sector increased by 0.33 points and environmental governance increased by 0.22 points; e-governance increased by 0.17 points. However, there are still 2 indicators that decreased by 0.08 points compared to 2023, including: public administrative procedures decreased by 0.01 points and public service provision decreased by 0.07 points.

According to Deputy Director of the Department of Home Affairs Tran Hai Tuan, despite the positive results, there are still many reasons hindering the improvement of PAPI, especially in units and localities that were previously limited, such as some Party committees and authorities, especially at the grassroots level, did not fully understand PAPI; propaganda work to the people was not regular; Uneven educational levels also cause people to answer surveys based on their emotions, affecting the objectivity of the index.

Resolving administrative procedures on time is one of the important solutions to improve people's satisfaction

These limitations pose an urgent need to synchronously implement solutions to improve PAPI after the merger to create harmony and improve the overall score of the whole province. The Provincial People's Committee issued Plan No. 315 on improving PAPI in 2025. The plan identifies that improving PAPI must be implemented synchronously from the province to the commune; the implementation process needs to be closely combined with the implementation of professional tasks of agencies and units; identifying improving and enhancing the province's PAPI as a regular, long-term task associated with the implementation of political tasks of agencies, units and localities. The province has set a target to be in the group with high average scores by 2025.

Measuring people's satisfaction

Many localities have taken drastic measures, especially at the commune level, where they are directly involved in receiving and handling administrative procedures. Vice Chairman of the Commune People's Committee, Director of the Tan Tru Commune Public Administration Service Center Nguyen Hong Dung said that in recent times, the ward has focused on instilling the spirit of "wholeheartedly serving the people" to all cadres and civil servants. Thanks to that, the team of cadres and civil servants of the commune always shows a warm and enthusiastic attitude when guiding people to carry out administrative procedures, contributing to improving the satisfaction of people and organizations with the quality of service of state administrative agencies.

In order to improve PAPI, Tan Tru has increased propaganda and widely disseminate PAPI. At the same time, the locality has stepped up the reception and handling of feedback and recommendations from organizations and individuals related to administrative procedures in accordance with legal regulations and regularly inspects and rectifies the handling of records at the People's Committee at the commune level, aiming at improving the level of satisfaction and strengthening the trust of people and organizations in the service administration.

Cadres and civil servants support people in carrying out administrative procedures at the Hiep Hoa Commune Public Administration Service Center

People highly appreciate the changes in the service attitude and quality of work handling by the officials. Ms. Nguyen Tran Phuong Thao (Tam Vu commune) said: “Since applying the online administrative procedure handling process, carrying out procedures at the Commune Public Administration Service Center has become much more convenient and faster. I no longer have to wait long or travel to many places like before. The team of cadres, civil servants and public employees here are well-trained, have a firm grasp of their profession and always maintain a friendly and professional service attitude. All questions are clearly answered, enthusiastically guided, creating a sense of security and trust for the people”. Mr. Nguyen Thanh Dong (Go Dau ward) also said: "We feel the real change, not just slogans."

A highlight in the PAPI improvement roadmap is to promote digital transformation and improve the efficiency of e-governance. Recently, community digital technology teams in the province have been established in hamlets and neighborhoods, actively supporting people to use digital platforms, guiding online application submission, and looking up results on the public service portal, contributing to transparency of the process and reducing pressure on the administrative apparatus.

In addition, the province has deployed many e-governance solutions such as digital citizen app, connecting software for processing documents and records between levels, helping to save time, reduce paperwork, increase satisfaction and transparency in the settlement process, deploying a number of new models and methods of digital transformation that people and businesses actively participate in such as cashless payment, 4.0 market, bringing OCOP products to e-commerce platforms, etc.

In addition, instead of having to sign directly, many cadres, civil servants and public employees are now granted personal digital signatures. Documents are all transferred and received online, helping to reduce operating costs and reduce circulation time in agencies and units.

Improving PAPI is not simply a technical effort or ranking, but essentially a journey to strengthen people's trust in the public apparatus, thereby creating momentum to promote socio-economic development, strengthen community cohesion, and build a government that is truly for the people and close to the people./.

By Ha Lan - Translated by Q. Thien

Source: https://baolongan.vn/tap-trung-cai-thien-papi-a200690.html