Long An Response 1022 - Timely listen to and resolve complaints from people and businesses

Portal 1022 receives and responds the complaints and recommendations from people and businesses

Director of the Provincial Center for Information and Communication Technology - Nguyen Mai Tuan Khoa said: The  Long An Response 1022 receives information 24/7 and ensures its operation in accordance with the law, publicity and transparency and honesty. People and businesses can send their complaints and petitions to the Response Center via one of the following methods: Directly calling the Response Center via (0272) 1022 using mobile phone or calling 1022 using landline telephone; access the website address: 1022.longan.gov.vn; Download the application "Long An Number" on CH Play or AppStore and send an email to the address: 1022@longan.gov.vn.

 Long An Response 1022 was set up to serve, receive, process and respond to information of people and businesses quickly, timely and accurately on all issues: Public non-business service, public utility service; security and urban order; the province's investment incentive guidelines and policies; urban technical infrastructure; socio-economic issues;etc. “The Response Center receives and inputs request and reflections of people and businesses into the system and forwards it to functional units for consideration and handling. When there are processing results from the functional department, the operator will contact people and businesses via Response 1022 or announce the response results at: 1022.longan.gov.vn” - Mr. Nguyen Mai Tuan Khoa informed.

According to the statistics of the Provincial Center for Information and Communication Technology, more than 200 information received from organizations and individuals after 6 months of operation, there are many opinions and recommendations related to the reception process, administrative procedures, service attitude of the staff, civil servants and public employees at the "one-stop" department,etc.

Ms. Nguyen Thi Mai Lan (Thu Thua town, Thu Thua district) said: “In the past, we were afraid to send feedback and recommendations to the relevant authorities. Since the operation of the  Long An Response 1022, it is easier for us to reflect and recommend problems that occur in the area. In particular, comments, reflections and recommendations through interactive channels in the digital environment are kept confidential and promptly responded by functional departments.

“I used to go to the "one-stop" department of the People's Committee of My Quy Tay commune, Duc Hue district to submit a request for mediation of a land dispute. There, the officer receiving the application said that I made the wrong application and instructed me to do it again. After that, I went to submit the corrected application as instructed, but this officer still said I did it wrong and showed a hostile attitude. I sent the complaint to the 1022 Portal at: 1022.longan.gov.vn and received a timely response. Currently, the staff at the "one-stop shop" department of the Commune People's Committee is warmly, wholeheartedly guiding people when they come to do administrative procedures" - a resident in My Quy Tay, Duc Hue shared.

According to Deputy Director of the Department of Information and Communications - Bui Nguyen Khoi, the  Long An Response 1022 is an important tool to help provincial leaders and state agencies promptly listen to and resolve the opinions and reflections of people and enterprises. Thereby, it contributes to improving the province's competitiveness index and administrative reform index, improving people's quality of life, and building a civilized and modern Long An./.

By Song Mang - Translated by Q.Thien

Source:https://baolongan.vn/tong-dai-1022-long-an-kip-thoi-lang-nghe-giai-quyet-phan-anh-cua-nguoi-dan-doanh-nghiep-a143632.html