Removing administrative 'bottlenecks' in the new 2-level local government model

The implementation of the 2-level local government model is opening up expectations for a streamlined, more efficient apparatus at the commune level

Resolving bottlenecks

After the merger, Tay Ninh province currently has 96 commune-level administrative units, including 82 communes and 14 wards. The 2-level local government apparatus has basically been put into stable operation. The team of cadres, civil servants, public employees and workers quickly adapted to the new model, strictly followed discipline and order, and specialized departments are also gradually operating stably.

In order to ensure the smooth operation of the government apparatus, the provincial leaders, the Working Group of the Provincial People's Committee and local leaders regularly conduct on-site inspections at the commune-level Public Administration Service Centers. Thereby, directly assessing the situation and promptly recording difficulties and obstacles. The working sessions not only review the work process but also provide an opportunity to listen to feedback from the people and support local officials in the initial stage of transformation.

Provincial and local leaders regularly inspect and supervise the actual operations at the Commune-level Public Administration Service Centers

In addition to the advantages, the initial implementation process also revealed some limitations, especially in the handling of administrative procedures and the implementation of digital transformation. Due to changes in administrative boundaries, some procedures had to be adjusted in terms of procedures and unit names, causing difficulties for people in declaring and confirming documents. The database system is not yet synchronized, the information technology infrastructure in some communes is still weak, affecting the progress of digital transformation and the provision of online public services.

The implementation of the 2-level local government model is opening up expectations for a streamlined, more efficient apparatus at the commune level

At the Thanh Phuoc Commune Public Service Center, the working atmosphere is urgent, serious and responsible. The change in organizational structure has increased the workload as well as the number of documents received at the administrative procedure settlement department. The process of handling administrative procedures also has many shortcomings. Some procedures such as mortgage deletion and registration have not been carried out simultaneously; land use purpose change cannot be combined with land division or land consolidation, causing time loss for people. The change of purpose from rice land to residential land in areas with named roads cannot be implemented due to the lack of a specific land price list.

In addition, the time to update citizen identification on the land use right certificate has been extended from 1 to 5 days, affecting the progress of loaning. In the field of social security, the determination of disability level has not been implemented due to the lack of a health station head - a key member of the determination council.

To overcome this, the commune has proactively proposed many solutions. Standing Deputy Secretary of the Party Committee of Thanh Phuoc Commune Phan Vu Cuong proposed: “The superiors should allow the simultaneous implementation of the procedures for deleting and registering mortgages on land use rights, and at the same time integrate information updates to the citizen ID card. It is recommended to combine the procedures for separating and merging plots with the change of land use purpose to shorten the time. For agricultural land plots adjacent to roads with names but no land price list, it is recommended that the Provincial People's Committee soon add regulations to Decision No. 15 as a basis for calculating financial obligations. At the same time, it is recommended to shorten the time for updating citizen ID on the land use right certificate to 1 day as before to facilitate people borrowing capital. Regarding social security, the commune proposed that relevant departments and branches soon guide the completion of the position of head of the health station to establish a council to determine the level of disability. In addition to these recommendations, in the coming time, the commune will deploy the installation of an automatic number-taking system and surveillance cameras at the Public Administration Service Centers to improve the efficiency of serving the people.”

Building a digital government for the people

Can Duoc commune gradually overcomes difficulties in handling administrative procedures through the application of information technology

In the roadmap to build a modern administration, the province identifies digital transformation as not only an inevitable trend but also a breakthrough solution to improve operational efficiency and service quality for the people. The goal is not only to bring technology into management, but more importantly, to create a digital government that is truly close to the people, for the people, helping people access public services easily, conveniently, transparently and friendly.

The implementation in localities shows that, despite many difficulties in infrastructure, human resources and awareness, authorities at all levels have taken specific steps to bring digital government into life. Many communes and wards have gradually applied electronic document management software, deployed online public services at levels 3 and 4; digitized administrative records, household registration; integrating services on the provincial public administration portal. Thanks to that, some procedures such as birth registration, death registration, issuance of residence information confirmation certificates, etc., are resolved quickly, saving time for people.

In Can Duoc commune, the local government has gradually removed difficulties in handling administrative procedures through the application of information technology. The commune determined that in order for digital government to be truly close to the people, the issue is not only about equipping technology but also about how to serve and approach the people. Many people, especially in rural areas, the elderly or those without access to technology, are still confused when operating with digital platforms. Therefore, the commune has a solution from arranging staff to directly support at the Public Administration Service Centers, guiding the use of online public services to propagating and disseminating digital knowledge through the Vietnam Fatherland Front and socio-political organizations.

Deputy Secretary of the Party Committee and Chairman of the People's Committee of Can Duoc Commune, Le Minh Bao, said: “We cannot allow prolonged congestion. In addition to adjusting internal procedures, we also promote publicity and transparency of procedures and processing times so that people can understand clearly. At the same time, the commune actively deploys solutions to apply information technology and digital transformation in administrative activities. The goal is not only to shorten processing time but also to improve the quality of service to people, towards a modern, public, transparent and friendly administration”.

The implementation of the 2-level local government model is a major policy of strategic significance in organizing a streamlined, effective and efficient administrative apparatus. However, for that apparatus to truly operate smoothly and come into life, it requires initiative and flexibility from all levels, especially in administrative reform and digital transformation in areas directly related to people's interests./.

By Staffs - Translated by Q. Thien

Source: https://baolongan.vn/thao-go-nut-that-hanh-chinh-trong-mo-hinh-moi-a199682.html